Legal
Grievance Redressal & Disclosures
Last updated: 7 November 2026
We take complaints seriously. If something has gone wrong, here is how to reach us and how we will resolve it.
Our role
LoanRaasta acts as a loan facilitator / Direct Selling Agent (DSA) for regulated banks and NBFCs. We do not lend from our own books. The lender is responsible for the loan sanction, the Key Fact Statement (KFS), disbursal, interest and recovery, in line with the Reserve Bank of India's guidelines on digital lending and outsourcing.
Grievance Officer
| Name | [Grievance Officer name] |
|---|---|
| Designation | [Designation] |
| [grievance@loanraasta.com] | |
| Phone | +91 98788 85523 |
| Address | Plot No 406A, 2nd Floor, Industrial Area Phase II, Chandigarh 160002 |
| Working hours | Monday – Saturday, 10:00 am – 7:00 pm |
How we handle complaints
- Write to the Grievance Officer with your name, registered mobile number and a description of the issue.
- We acknowledge your complaint within 2 working days.
- We aim to resolve it within 15 working days. If the issue relates to a lender, we escalate it to the lender's nodal officer and keep you updated.
- If a lender does not resolve your complaint within 30 days, you can approach the RBI Ombudsman under the Reserve Bank – Integrated Ombudsman Scheme at cms.rbi.org.in.
Lending partners
Loans facilitated by LoanRaasta are sanctioned by regulated entities including:
- State Bank of India
- HDFC Bank
- ICICI Bank
- Bank of Baroda
- Punjab National Bank
- Union Bank of India
- Bank of India
- Canara Bank
- Central Bank of India
- Indian Bank
- Yes Bank
- HSBC
[Owner to confirm: keep only lenders with an active DSA/partner agreement, and add NBFC partners with their registered names.]
Stay safe
- LoanRaasta never asks for an advance fee to “guarantee” loan approval.
- Repayments are always made to the lender's account, never to an individual.
- Never share OTPs, UPI PINs or passwords with anyone claiming to represent us.